SHIPPING AND HANDLING

1. Registration You must register as a member with a valid email address to place an order.

2. Required Information You must provide a complete delivery address, billing address, and daytime phone number. Missing or incomplete information may cause delays. No PO Box addresses are accepted.

3. Order Processing Upon receiving your order and payment confirmation, we will:

   • Send an order confirmation email
   • Pack the products carefully
   • Ship via international express courier (DHL Express, FedEx, or UPS)

   We will provide a commercial invoice for customs purposes stating the official product description and the correct value. We will not under-declare or devalue the invoice under any circumstances.

4. Taxes and Duties All applicable customs duties, taxes, and import fees are the sole responsibility of the buyer. Prices shown on this website do not include any duties or taxes.

   Important notice for USA customers:

   • The US $800 de minimis exemption no longer applies to goods from China or Hong Kong.
   • All shipments to the USA are subject to US Customs duties.
   • Most Carisma products fall under HTS 9503. While the base duty rate is generally free, additional duties (currently around 12.5% on the product value) typically apply.
   • Duty is normally calculated on the product value only (shipping cost is usually excluded).
   • The courier (DHL / FedEx / UPS) will collect any duties, Merchandise Processing Fee, and brokerage fees from the recipient before or upon delivery.

   If a package is returned to us because duties or taxes were not paid, we will not refund the product price or original shipping charges.

5. Order Processing Days

   • No orders are processed on Saturdays, Sundays, or Hong Kong public holidays.
   • Orders are normally processed within 1–3 working days after payment confirmation.

6. Shipping Schedule We normally ship from Monday to Thursday. We do not ship on Hong Kong public holidays. For holiday dates, please visit the official GovHK website.

7. Delivery Issues If unforeseeable events cause delays, please contact us at shopmaster@carismarc.com. Goods will not be shipped during adverse weather conditions (e.g. Typhoon Signal No. 8 or above).

8. Order Confirmation If you do not receive an order confirmation email within 24 hours, please contact us at shopmaster@carismarc.com and provide your order number, purchase date, and payment confirmation.

Carisma Radio Control Warranty Policy

Warranty Period Our products are covered by a warranty against functional faults and defects for 30 days from the date of purchase. Any issues must be reported within 24 hours of delivery to be eligible for warranty service.

Exclusions This warranty does not cover:

• Cosmetic damage, misuse, or abuse of the product (including damage from crashes, accidents, or unauthorized modifications)
• Use of the product in commercial or industrial settings
• Consumable items (e.g. batteries, motors) that naturally degrade over time
• Unauthorized modifications, repairs, or alterations made by the customer

Claim Process To initiate a warranty claim, the product must be returned in sellable condition with all original packaging. Return shipping costs are the responsibility of the customer. Required documents:

• Order number from carisma-shop.com
• Payment confirmation
• Commercial invoice
• Warranty card (if applicable)

Incomplete submissions may delay the evaluation process.

Evaluation and Repair All claims will be thoroughly evaluated. If the claim is valid, we will repair or replace the product at no additional cost (excluding shipping). We aim to process valid claims within 30 days when all required information is provided.

Liability We reserve the right to charge for repairs if the product is not covered under warranty. Our liability is strictly limited to the original purchase price of the product. We are not liable for any indirect, incidental, or consequential damages.

Consumer Rights This warranty provides you with specific legal rights and is in addition to your rights under Hong Kong Consumer Law, which cannot be excluded or modified.