Refund & Return Policy

We want you to be happy with your Carisma RC purchase. Please read the following policy carefully.

Return Period
You have 7 days from the date you receive the item to request a return.

European Union 14-day Cooling-off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unused, with all original packaging and accessories. You will also need the receipt or proof of purchase.

Conditions for Return
To be eligible for a return, the item must be:
• In the same condition as when you received it
• Unused and unassembled (if applicable)
• In the original packaging with all accessories and manuals
• Accompanied by proof of purchase (order number)

Non-Returnable Items
• Items that have been used, assembled, or damaged by the customer
• Clearance / Sale items
• Custom or special-order items
• Electronic parts that have been installed or powered on (unless defective on arrival)

How to Request a Return
Please email us at shopmaster@carismarc.com with:
• Your order number
• Reason for return
• Photos (if the item is damaged or defective)

Do not send any items back without prior approval. Unauthorized returns will not be accepted.

Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.

Damaged or Defective Items
Please inspect your order immediately upon delivery. If the item is damaged, defective, or incorrect, contact us within 24 hours of receipt with clear photos. We will arrange a solution (replacement or refund) as quickly as possible.

Important – Duties & Refused Packages
If a package is refused or returned to us because customs duties, taxes, or courier fees were not paid by the customer, we will not issue a refund for the product price or original shipping cost.

Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If you have any questions about returns, please contact us at shopmaster@carismarc.com.